EU COVID-19 UPDATE
TOPMAN.COM REMAINS OPEN AROUND THE CLOCK
The health and safety of our customers, employees and communities has always been and will continue to be our first priority, here's everything you need to know about changes to the way we operate.
CHANGES TO STORE
The majority of our stores in the EU remain open, however all stores in the Republic of Ireland are temporarily closed in line with government guidance and lockdown restrictions.
We want to assure you that we are working hard to keep you and our employees safe, while making your shopping experience with us continue to run as smoothly as possible.
We have made a number of changes to the way we operate with revised opening times and will be following the government’s guidance on measures to protect the safety of our staff and customers.
If you decide to visit one of our stores, here are a few things to keep in mind:
CHANGES TO DELIVERY
We are now offering free Standard Delivery on all orders.
While our stores in the Republic of Ireland are temporarily closed, we are currently offering free Standard Delivery on all orders to the Republic of Ireland.
Our couriers are currently offering contact-free delivery as standard, which means no hand-to-hand contact. Your parcel will be left safely at your door, but if you have a safe place you’d prefer your order to be kept, please let us know by adding a note to the delivery instructions at checkout.
Some orders may take a little longer to arrive than usual, due to the extra social distancing measures we’ve put in place to keep our warehouse employees and couriers safe.
CHANGES TO RETURNS
You can return items within 28 days of receipt of your order.
Online orders currently cannot be returned in stores.
Please note that stores in the Republic of Ireland are currently closed due to lockdown restrictions, so returns to store are currently unavailable. For in-store purchases made in the Republic of Ireland, we’re extending our returns policy by 14 days once the store you’re returning to has reopened. For online orders in the Republic of Ireland, we're extending our returns policy to within 45 days of receipt.
To reduce waste, you might have noticed you no longer receive a returns label.
To ensure the safety and welfare of our staff, we have temporarily closed our Customer Care call centres. In the meantime, our Customer Care team are still available and happy to help with any queries via email. For a quick answer to the most common questions, please see our FAQs.
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